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What is the process for purchasing tickets?

Posted on August 26, 2017


Full-car purchases are available first, via telephone only, beginning on Tuesday, September 19; first class individual tickets are released and can be purchased online beginning Wednesday, September 20; coach class tickets are released and can be purchased online beginning Thursday, September 21.

Tips for purchasing tickets:

If you are purchasing tickets for multiple families or a small group, ensure the availability of the entire group prior. We encourage you to have multiple dates and times ready in case your first choice is not available. Please remember, to be assigned seats on the same train car, all tickets MUST be purchased on one order.

Pre-register your purchasing account on Shopify or recover your password from last year. Ensure that your address is that of your credit card billing address. Although you are not able to enter payment information in advance, you will have five minutes one you click “Checkout” to enter the credit card information.

Tickets placed into your Shopify “Shopping Cart” are not considered to be reserved. Only when “Checkout” has been clicked are your tickets secured. Please understand that due to heavy sales volume on the ticket-release days, the Shopify site may experience a slower “refresh” process which, in turn, may cause seats to temporarily appear available at the same time they are actually being purchased by another customer.

Tickets will not be available for purchase in person at Essex Station. We have a limited staff working from the same computer systems as those purchasing online, and we do not set aside tickets for in-person or walk-up sales. Online customers can purchase tickets from home far faster than we could ever process orders in person.

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