NORTH POLE EXPRESS
ALL TICKETS ARE PURCHASED ON LINE at www.essexsteamtrain.com (THERE ARE NO PHONE OR WALK UP SALES) Full, Half and Quarter-car purchases (both coach and first class) are available beginning on Tuesday, September 12 at 9:00 am at www.essexsteamtrain.com
All remaining tickets for coach and first class can be purchased online at www.essexsteamtrain.com beginning Wednesday September 13 at 9:00 am
Tips for purchasing tickets:
If you are purchasing tickets for multiple families or a small group, ensure the availability of the entire group prior. All sales are final and no refunds will be issued. We encourage you to have multiple dates and times ready in case your first choice is not available. Please remember, to be assigned seats on the same train car, all tickets MUST be purchased on one order.
Tickets placed into your Shopify “Shopping Cart” are not considered to be reserved. Only when Payment has been accepted and a confirmation emailed are your tickets secured. Please understand that due to heavy sales volume on the ticket-release days, the Shopify site may experience a slower “refresh” process which, in turn, may cause seats to temporarily appear available at the same time they are actually being purchased by another customer.
Tickets will not be available for purchase by phone or in person at Essex Station. We have a limited staff working from the same computer systems as those purchasing online, and we do not set aside tickets for in-person or walk-up sales. Online customers can purchase tickets from home far faster than we could ever process orders in person.
All sales are final and tickets are non-refundable.