North Pole Express Ticket Information

North Pole Express Fans & Customers!

Tomorrow, September 13, is the first day of ticket sales for The 2022 North Pole Express!

Just a few reminders prior to tomorrow’s FULL CAR TICKET SALES.

  • Tickets for full and partial cars go on sale ONLINE ONLY at 9 am 9/13/22. Individual tickets will go on sale Thursday, 9/15/22 at 9 am, ONLINE ONLY at
  • Due to the high demand for full cars, partial cars and individual tickets, we must remind our customers that cars and tickets are sold on a first come, first served basis. We strongly recommend setting up a Shopify account prior to the ticket sales to ensure a smoother and faster transaction. The demand for tickets is far greater than the amount of tickets available.
  • Tickets are not held in your cart exclusively. Others may be attempting to purchase the same tickets at the same time and the tickets will go to the first customer to complete the transaction.
  • Please make sure to have multiple dates and times in mind when preparing for your purchase in case your first choice is not available.
  • Children under 1, sitting on a parent’s lap do not need a ticket.
  • We will not be taking calls for ANY North Pole Express questions. If you need assistance or have questions, please email This is the ONLY way to contact customer service regarding North Pole Express at this time and we will respond to inquiries in the order they are received.
  • North Pole Express tickets are sold through an offsite independent sales agent and no tickets are available on-site or in person.
  • Please have only one person per household login for ticket purchases. We will not refund tickets if families have completed multiple purchases in error. Multiple logins from identical IP addresses run the risk of being locked out of Shopify.
  • ALL SALES ARE FINAL. There are no refunds or exchanges for full cars or individual tickets.

Instructions for Creating a Shopify Account:

  1. Go to
  2. Click on Train & Boat
  3. Click on Purchase Tickets
  4. Click on Create an Account in the Upper Right Corner

Instructions for Purchasing Tickets:

  1. Go to
  2. At 9:00 am, Buy Ticket button on top will appear
  3. Calendar will appear with the word North Pole Express on the days operating. Click on date
  4. Times for that date will show. Click on Time
  5. Drop Down will show with tickets on sale. Click on correct one
  6. Need to check the I agree to the Terms & Conditions Box
  7. Check out